Dear customers,
05/08/20:
Yes we're open for online / phone orders and contact-less pickup or delivery!
The Stage 4 Victorian COVID-19 restrictions will start on the 6/08/20 and our shop will be closed to the general public, however its business as usual for online ordering and delivery at Bodyline!
With our lean warehouse and sophisticated online ordering system, you can place your order online for most of our products and have it delivered to you.
We also welcome contact-less pickup and this can be arranged after ordering your parts!
Lastly we have staff on site and working remotely to take your orders, so pickup that phone and let us know what you want or need for your vehicle!
FAQ:
When is the retail store closing?
Starting Thursday 6th August 2020 our physical shop will be closed to the public, but we will still be taking online and phone orders and dispatching orders as usual.
Are you offering pickup and when will you open again?
We are offering contact-less pickup options after orders are placed. Please call to arrange and book your parts pickup. We will be open again once the Stage 4 restrictions are lifted in Victoria.
I placed an order in the store that was going to be shipped to my house. Is this still shipping?
Yes. All orders placed in the store before the lock down or placed online / phone will be shipping as usual, however there may be some delays due to the lock down in Victoria. Check your email for tracking details.
I still want to shop, can I still buy online?
Yes! Visit bodyline.com.au for all your automotive parts needs!
I'm nervous about products being shipped. What preventative measure are you taking?
All of our products are shipped from our central warehouse in Melbourne and we are following all DHHS procedures around COVID-19 sanitation and safety. We are a COVID-19 free workplace and run a very lean warehouse with minimal staff. Rest assured, we have already put preventative measure in place to ensure all of our products are being handled safely, hygienically, and our staff have been trained on updated safety protocols.
I have a question you haven't covered here. How do I get in contact with you?
You can contact us directly via sales@bodyline.com.au, or through our contact form on our website bodyline.com.au. We will get back to you as soon as we can.
07/03/20:
These are troubling times, and with the unfolding situation around the COVID-19 virus, we are taking extra precautions in our office and warehouse to minimise any points of infection.
We operate a very lean warehouse and office with only a number of staff processing orders and dealing with customs for fitments.
This allows us to easily implement and scale up our sanitation efforts around the office, warehouse and customers cars.
Secondly, we are now wearing gloves and sanitising all customers vehicles when taking the car and delivering the car. This protects us and our customers from any possible points of infection. This is the VACC recommended procedure when working with customers cars.
Our team has been told to stay home if they have any signs of cold/flu and immediately get checked, no exceptions. This policy ensures we are corona virus free at Bodyline Automotive Restyling.
Our online shop is taking orders and plenty of parts are leaving each day.
There may be some delays in freight/delivery due to logistics and freight / courier company changes, these however are so far minimal.
You can rest assured our products and packaging leaves our warehouse spotless.
We will follow the news carefully and follow government advice if anything changes, we will update you on this page and through our social media channels.
Thank you,
Bodyline Automotive Restyling