Shipping policy

SHIPPING CHARGES are quoted in your cart upon checkout, simply add items to your cart and checkout with your address details to see freight quote.

YES WE DO SHIP OVERSEAS!
Items may need a custom quote and you should contact us for a quote if the shipping is not calculated during checkout!

PLEASE NOTE:
1) We cannot ship to a PO BOX as most of our parcels are sent with Couriers.

2) The package must be signed for upon delivery. The courier may leave small parcels in safe to leave places such as your letter box etc.

3) For large items we may use couriers such as Direct Freight Express, Startrack, TNT, Couriers please and others.

4) Deliveries are ONLY made during business hours, Monday to Friday.

5) All goods will be checked before dispatch and we do not accept responsibility for goods damaged in transit.

Freight Costs:
Freight charges vary per order based on delivery location and the size of the goods ordered.

We have an electronic system to calculate freight costs by postcode from our Melbourne warehouse.

Delivery Times:
Please allow up to 10 business days to receive your order and we ask that you only contact us with any delivery enquiries after this time has expired.

Goods will be delivered too the address specified by the purchaser between 8am and 5pm Monday to Friday.
If delivery address is business address, please include business / company name.

Pre-Order Items:
Pre order items can usually be dispatched within 3 - 5 weeks from payment date,
however often your order can be dispatched earlier if the parts have come into stock.

Delivery Terms:
There will only be 1 delivery attempt.
If the parcel cannot be delivered on the first attempt a card may be left and alternative delivery or pickup options may be offered by the courier.

Shipping Insurance Claims:
Bodyline Automotive Restyling is not responsible for any damage incurred in delivery from our warehouse by common carriers or the delivery company.

Any damage in shipment is the responsibility of the carrier. Accordingly all claims for damage must be made by the purchaser directly to the carrier.

In case of damage, retain all cartons, packaging materials and damaged merchandise for the carrier to inspect.

Never refuse shipment or return it without approval since your right to make a damage claim may be denied by the transit company if you do so.

If the damage is apparent upon receipt, accept the merchandise and note the damage and irregularities (such as crushed, torn or broken packaging) on the freight bill and have the driver sign it as verification.

All parts must be inspected before the driver leaves or else claims can be denied by the transit freight company.

All shipping insurance claims need to be filled within 24 hours of receiving the goods.

Please take a photo of the damaged items and the packaging for claim processing with the freight carrier.
No claims will be accepted past the 24 hour grace period or if the item has been fitted/used or damaged during fitting.